FAQs
How do I make changes to an order I've already placed?
The best way to change your order is to contact our support team via our contact form here, or email hello@solofeos.com.au
How can I track my order?
Once your order has been shipped, you will receive an email with your order information including the tracking details.
Did you receive the order I just placed?
After you place your order via our website, a confirmation email will be sent to your email address once the order has been processed. If you do not receive a confirmation email within 24 hours, please contact us at: hello@solofeos.com.au.
Do you offer free shipping on all orders?
Unfortunately, we are only able to offer free shipping on orders over $100.
For orders that fall under this amount, a nominal flat fee of $10 will be applied for shipping for orders under $100.
When will I receive my order?
It can take up to 48 hours for us to process and dispatch your order via Australia Post eParcel service.
Once dispatched, please allow between 5 to 15 working days to recieve your delivery.
Do you ship internationally?
Unfortunately, we are currently unable to deliver outside of Australia. But make sure to subscribe to our newsletter to stay informed as we add new delivery locations.
What's your exchange and returns policy?
We are able to exchange your purchased swimwear and accessories due to change of mind or sizing issues for a store credit.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@solofeos.com.au
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Our full returns policy can be found here.
Do you offer exchanges?
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted and you've recieved your store credit, make a separate purchase for the new item.
Sol of Eos cannot guarantee stock availability in these situations. In the event of an item being out of stock, a store credit or refund will be offered in its place.
I have received a faulty product, what do I do?
We pride ourselves on delivering a premium product. In the unlikely event that your item is faulty or damaged, we will offer a full refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at
hello@solofeos.com.au.
What does your newsletter offer?
So, so much!
The Sol of Eos newsletter notifies you of all of our latest arrivals, upcoming promotions, secret discount codes and other exclusive offers.
To sweeten the deal, once you sign up you will get 10% off your first purchase.
Don't miss out and sign up today!
Where are Sol of Eos products designed and manufactured?
Our swimwear is designed by Sol of Eos Founder Kim Krause in Western Australia.
These designs are then brought to life through the skilled hands of our artisans in Bali, Indonesia.
We are proud to support an ethical manufacturer that prioritises its workforce's well-being and actively contributes to the sustainability of our planet.
Do you have a sizing chart?
Yes! You can find the sizing chart under each product description.